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You can make your purchases or queries on this website 24 hours a day.

If you would like to tell us what we are doing poorly, what we are doing well, what we could do better or to make a complaint, write to us with the contact form, and please help us to improve. You may also use the contact form to find out the current status of an order you have already made from us.


100% Satisfaction Guarantee: We put a lot of effort into offering you excellent service and quality. However, if the quality does not meet your expectations, or if there is a mistake in your order, please let us know as soon as possible by using this website’s contact form, indicating your purchase invoice number. Someone in charge, able to provide an immediate solution, will contact you directly and the incident will be resolved as quickly as possible.


If you decide to return your purchase because the contents were damaged or defective, and the cause can be imputed to the transporter, or us, we will exchange it for you at no charge, and we will also try to do so in the most comfortable fashion for you.


Ultimately, all of these guarantees will not affect your rights as a consumer. We are merely trying to make them even better. Our goal is for your purchase to always be a pleasant experience, and we would like to give you all of the service necessary to reach this end.


The sale is formalised in Spain. The terms and conditions regulating this website, and all relations which may be thereby derived, are governed by Spanish governmental legislation.


Purchase cancellation: Once your order has been processed, if you wish to cancel it, you must inform us as soon as possible in order to avoid shipping costs. You are responsible for these expenses if your order’s reception is not accepted. On the contrary, there will be no charge if you inform us of your cancellation before the order has left our warehouse.





In visiting this site, registering or making your purchase, you recognize and accept:


That you are of legal age, and are legally permitted to do so.

2.- That the items purchased are of legal trade in your country.

3.- The website’s “Privacy Policy” and “Conditions of Sale”


Regarding the application of taxes (VAT, duties or any others applicable) and in accordance with legislation in force, if not already charged on your invoice, in formalising your purchase, you accept the obligation to declare the corresponding taxes directly to the Tax Agency in your own country or specific tax zone, if necessary.


Visiting this website does not mean that the user is obligated to provide any of their information. If the user provides any information of a personal nature, the information obtained will be managed in accordance with the following considerations, and as per and with the limitations and rights included in the applicable regulation in force.

Users providing information of a personal nature unequivocally consent to incorporation of their information in a file, of which this website's owner is responsible, as well as the digital handling, or not, of their information for advertising and commercial prospection purposes. The owner of this site carries out activity in commercialising products and services by distance (online). The personal information of users collected in this fashion may be granted, for the indicated purposes, to their collaborators or representatives in order to carry out or finalise the commercial actions required for each case. This information is registered in a database that has been duly registered with competent entities, and is the property of this website’s owner. 

The information provided must be true. We will cancel the information collected when it is no longer necessary or pertinent for the purpose for which it was collected or registered.

Users whose information is being handled my freely exercise their rights to opposition, access and information, rectification, cancellation of their information and to revoke their authorisation, with no retroactive effects, as per the terms specified by Law and in accordance with the legally established procedure. These rights may be exercised by written communication to the owner of this website.

Upon providing us with your email address or mobile number, you are expressly authorising us to send you advertising or promotion communications via the contact method provided, as per that which is stipulated in the applicable regulation. To cancel electronic communications, please address 

The owner of this website is Alto Galupe Sdad Ltda, with headquarters at Plaza de la Petanca, 1, 46950 Xirivella (Spain) and NIF (ES) B97554463, telephone number 902 99 52 20, and email address:, Company registered with the Commercial Registry of Valencia, Volume 8060, Book 5553, Page 189, Section V-102506 . Accessing this website may imply using cookies. Cookies are small amounts of information stored in the browser used by each user so that the server remembers certain information that later on, only the server implementing it will read. Generally, cookies have a limited duration in time. No cookie on this website allows contact with the user’s telephone number, their email address or any other means of contact. No cookie on this website can extract information from the user’s hard drive or steal personal information. On this website, the only way a user’s private information can form part of the cookie file is if the user personally gives that information to the server. Users who do not wish to receive cookies, or who wish to be informed as to their use, may configure their browser to this end. In the same fashion, they may exercise their rights to access, rectification, cancellation and opposition in any of the previously established manners.